Privacy
In order to provide our products and
services, CSU is required to collect sensitive and confidential personal
information from our clients. We are committed to protecting the privacy
and the confidentiality of such personal information. The following
Privacy Guidelines have been developed in accordance with the Personal
Information Protection and Electronic Documents Act (PIPEDA).
Personal Information includes any information, recorded or not, about an
identifiable individual. This includes information such as name, age,
sex, social insurance number, health status, health history, financial
information or benefit claims information.
Personal Information does not include the name, title, business address
or telephone number of an employee or an organization.
Accountability
CSU is responsible for the personal information in its
control, including information that may be transferred to a third party
service provider performing services for, or on its behalf.
Identifying
Purposes
The purposes for which personal information is collected
shall be identified before or at the time of collection.
Consent
Personal information is collected, used and disclosed only
with the consent of the individual, or as otherwise permitted by law.
Consent to the collection, use, or disclosure of personal information
may be expressed or implied, and may be given in writing, verbally,
electronically or through an authorized representative.
Individuals may withdraw their consent at any time, subject to legal or
contractual restrictions and reasonable notice. Individuals will be
advised of the implications of such withdrawal, which may include the
termination of a policy or the inability to process a claim.
Collection
Only personal information that is necessary for the purposes
identified is collected. Such information is collected directly from the
individual and may, with consent or as otherwise allowed by law, be
collected from other sources.
Use,
Disclosure And Retention
Personal information will not be used, disclosed or retained
for purposes other than those for which the information was collected,
except with the permission of the individual, or as permitted or
required by law.
Accuracy
Any personal information that is collected, used or disclosed
shall be as accurate, complete and current as is necessary the purpose
for which it is collected.
Safeguards
Personal information will be protected by safeguards
appropriate to the sensitivity of the information.
Openness
Specific information about our policies and practices relating to the
management of personal information will be made available upon receipt
of written request addressed to the Privacy Officer.
The information made available may include:
• a description of the personal information held, and a general account
of its use;
• the means of gaining access to personal information held;
• a copy of these guidelines;
• an account of personal information made available to third party
service providers.
Individual
Access
An individual may request to be informed of the existence,
use and disclosure of personal information pertaining to him or her.
Appropriate access will be provided to such information held.
CSU may chose to make personal medical information available only
through a physician designated by the individual.
In certain situations as permitted by law, access to all personal
information held with respect to an individual may not be possible.
Exceptions to the access requirement will be limited and specific, and
the reasons for denying access will be provided to the individual.
Individuals may request correction to their personal information held,
if such information is shown to be in error.
Concerns, Inquiries Or Requests
Any concern inquiry or request related to privacy should be made in
writing to one of the following addresses:
admin@specialtyrisk.ca
or
Privacy Officer
CSU Financial Management Consulting Group Inc.,
81 Glenwood Drive
Brantford, Ontario
N3S 7N1.
